Senior Implementation Manager

Role overview

This Senior Implementation Manager role leads multi-site rollouts of a connected hardware and software ecosystem used by senior-living operators, with a focus on strategic customer accounts. The position owns the full deployment lifecycle—from sales handoff through scoping, installation, training, and transition to ongoing success management—and drives projects that improve clinical and operational outcomes for older adults in care communities. Travel up to 80%, sometimes on short notice, is expected to support customer engagements nationwide.

Responsibilities

- Plan and execute multi-site implementations, ensuring delivery is on time, on budget, and meets customer-satisfaction and operational KPIs across both hardware and software components. - Own the complete project lifecycle: sales handoff, initial scoping, installation, training, and post-implementation transition to a clinical success manager. - Serve as the primary point of contact for strategic and enterprise customers, building strong operational and tactical relationships with key stakeholders. - Partner with Go-to-Market, operations, product support, and other internal teams to tailor solutions to each customer's needs and ensure smooth handoffs. - Drive continuous improvement of the end-to-end implementation process using lean tools such as value-stream mapping and similar methodologies.

Requirements

- Bachelor's degree in engineering, information technology, or a closely related field. - At least 8 years of experience in implementation, project management, or professional services, including work supporting strategic or enterprise accounts. - Proven track record delivering complex hardware-and-software deployments on time and within budget, ideally within health-tech or high-tech environments. - Strong project-management skills; PMP certification is strongly preferred. - Familiarity with lean tools and methodologies. - Excellent communication and interpersonal skills, with the ability to build relationships across internal and external stakeholders and travel up to 80% on short notice.

Nice to have

- Prior experience implementing technology solutions within senior-living, healthcare, or similarly regulated environments. - Background supporting clinical or care-operations workflows where adoption and training are critical to success.

Benefits and work setup

- Hybrid and remote arrangements based on role and location, with home-office, internet, or phone reimbursement where applicable. - For U.S.-based employees: comprehensive medical, dental, and vision coverage, mental-health resources and employee-assistance programs, HSA/FSA options, a 401(k), and company-paid life and disability insurance. - Flexible PTO, five paid sick days per year, company-observed holidays, and company-wide recharge periods. - Equity participation, semiannual performance reviews, and access to AI tools and company-wide training. - Family support including up to 12 weeks of paid parental leave, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.