Call Center Representative (Welcome Specialist)

Role overview Support healthcare outreach programs by handling inbound and outbound calls with consumers and healthcare providers. The position combines courteous, empathetic service with accurate information gathering, careful recordkeeping, and adherence to program procedures; some assignments may also include coaching healthcare communicators.

Responsibilities - Represent assigned programs on calls with consumers and providers. - Follow scripts and program guidance while maintaining quality standards. - Collect required information and enter it accurately into program databases. - Explain medical terminology in an accessible, considerate way when callers need help understanding it. - Organize work across multiple projects and take on administrative tasks as needed. - Protect patient privacy and follow applicable confidentiality procedures.

Requirements - High school diploma or equivalent relevant work experience. - Strong verbal, written, and listening skills, with a professional telephone manner. - Comfort using a computer keyboard and mouse. - Reliable high-speed home internet and a quiet, separate workspace. - Ability to follow procedures and manage program information carefully.

Benefits and work setup - Home-based work arrangement with a dedicated, distraction-free office space. - Listed base pay is $19.50 per hour; final compensation may depend on experience, skills, internal equity, and business needs. - Benefits include medical, dental and vision coverage, paid time off, a retirement plan with employer match, disability and life insurance, paid parental leave, and company holidays. - Learning, leadership development, recognition, and career advancement opportunities are also described.