Remote job
Technical Services Engineer III
Job details
About this role
Role overview
Own technical support for client integrations across a software-as-a-service platform, from initial implementation through launch and ongoing improvement. The role combines hands-on troubleshooting with coordination across client stakeholders and internal product, engineering, onboarding, and customer success teams.
Responsibilities - Help design, implement, maintain, and optimize integrations for new and existing clients. - Investigate technical issues, analyze their causes, and guide them through to resolution while keeping clients informed. - Manage incoming requests through a ticketing system, balancing priorities in a changing workload. - Coordinate with internal teams on onboarding, post-launch support, and technical solutions. - Track recurring issues and share risks and trends with relevant stakeholders. - Maintain integration guides and other technical materials, and help develop tools or reports that improve troubleshooting.
Requirements - A degree in computer science, engineering, mathematics, science, or a related area, or equivalent practical experience. - Experience in a technology-focused role, preferably in a customer-facing setting. - Understanding of how to design, implement, and support client solutions on SaaS platforms. - Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, and FTP. - Ability to investigate logs and data, including writing SQL queries when useful. - Strong problem-solving, organization, and prioritization skills, with clear written and spoken English and the ability to explain technical topics to varied audiences.
Nice to have
Familiarity with affiliate marketing or the broader digital marketing ecosystem.
Benefits and work setup
The listing describes a remote role and offers medical, dental, and vision coverage; flexible spending accounts; a retirement plan; paid time off; wellness and learning support; parental leave; and home technology and internet stipends. It also mentions possible equity awards and an annual performance bonus. Listed base pay is $80,000–$100,000, with final compensation dependent on qualifications and experience.