Patient Engagement Associate II

Role overview Support enrollment and onboarding for children with complex health needs by helping caregivers understand and access available care. You’ll work with an engagement team, conduct targeted outreach, and coordinate with healthcare and community partners to address barriers and support continued connection to care. The role is remote with local travel as needed; applicants in several states, including Tennessee, Missouri, Texas, Florida, North Carolina, Georgia, New Jersey, and New York, are preferred.

Responsibilities - Research patient needs, healthcare use, and possible barriers to enrollment to plan thoughtful caregiver outreach. - Call caregivers to explain the program, support enrollment, and guide families through onboarding. - Contact healthcare professionals and organizations involved in a child’s care, such as pharmacies, home health providers, pediatricians, and equipment suppliers. - Handle incoming calls from caregivers, health plan coordinators, and hospital discharge planners. - Build knowledge of Supplemental Security Income and contact caregivers who may be eligible. - Coordinate with provider engagement colleagues on in-person outreach when it can support enrollment.

Requirements - At least 2 years of experience in healthcare, care coordination, community health, patient engagement, customer service, or sales. - A record of success in a centralized contact center environment and experience in a patient or family-facing role. - Familiarity with connecting people to resources and navigating social service agencies. - Strong listening, communication, documentation, research, and problem-solving skills, with the ability to build trust and respond to complex concerns. - Able to collaborate with a team, work autonomously, and adapt as priorities change. - Bilingual Spanish, reliable internet access, dependable transportation, and willingness to travel locally when needed.

Nice to have - Experience using a CRM platform.

Benefits and work setup The source lists an hourly range of $24–$26 and an annual bonus incentive. Benefits include medical, dental, and vision coverage; health and dependent care accounts and a company-funded HSA; a 401(k) with a 4% match; disability and life insurance; 20 days of paid time off, company holidays, floating holidays, and paid new parent leave. The role may also include eligibility for an employee equity purchase program.