(Senior) Privileged Access Management (PAM) Support Engineer (m/w/d) – CyberArk

Role overview Operate and improve privileged access management services for customer environments. In this support engineering role, you will help keep privileged accounts and access platforms secure and reliable through second- and third-level support, platform administration, troubleshooting, and implementation work.

Responsibilities - Administer and troubleshoot CyberArk components, including Vault, PVWA, CPM, and PSM. - Manage privileged accounts and platforms, and onboard target systems. - Handle incidents and service requests, investigate root causes, and address recurring problems proactively. - Work with infrastructure, application, and third-party teams on integrations. - Assist with patches, upgrades, and new CyberArk implementations. - Maintain technical documentation and support compliance with security policies and audit requirements.

Requirements - Several years of hands-on CyberArk experience, especially with PVWA, CPM, and PSM. - Experience working in Windows and Linux environments. - Strong troubleshooting, log analysis, and diagnostic skills. - IT operations experience and a service-oriented, proactive approach. - Effective communication and stakeholder coordination skills. - German at C1 level; English is also required.

Nice to have - ITIL knowledge or certification.

Benefits and work setup - Remote work across Germany or on-site/hybrid at locations in Essen, Frankfurt, Karlsruhe, Munich, Oberhaching, or Stuttgart.