Technical Account Manager, Federal

Role overview

Own the technical relationship for a portfolio of federal and commercial customers using a secure mobile workspace platform. You’ll guide deployments from initial configuration through adoption and ongoing optimization, serving as the technical advisor who connects customer teams with internal support, engineering, product, and customer success partners. The role combines hands-on troubleshooting, security documentation, training, and account planning.

Responsibilities

- Lead deployment, configuration, and onboarding across cloud, on-premises, and hybrid environments. - Advise on identity integrations, including SSO, SAML, PIV/CAC, and directories, as well as app delivery, device policies, and network setup. - Own technical escalations, coordinate resolution across teams, and keep customers informed. - Review platform health and usage, identify risks, and recommend changes that improve adoption. - Prepare configuration evidence for authorization and compliance reviews, and coordinate upgrades around customer change controls. - Train customer administrators and integrators; document reusable guidance and communicate customer feedback and expansion needs.

Requirements

- At least five years in technical account management, solutions engineering, or a similar post-sale role in B2B software or cybersecurity. - Practical experience with enterprise identity and access management, networking, and Linux or Windows administration. - Experience deploying or supporting cloud services on AWS, Azure, or government cloud platforms. - Record of managing escalations across enterprise or government accounts. - Ability to explain technical issues clearly to administrators, security teams, and executives. - Proficiency with Salesforce, Jira, and Confluence; authorization to work in the United States without sponsorship. - Active Secret clearance and ability to obtain Top Secret clearance; remote or hybrid work with travel to customer sites up to 20%.

Nice to have

- Experience with federal agencies or defense and intelligence customers, or knowledge of FedRAMP, NIST 800-53, DISA STIGs, Zero Trust, or CMMC. - Familiarity with mobile, BYOD, VDI, MDM, or secure mobility deployments; relevant security or cloud certifications.