Manager, Technical Account Management

Role overview Lead a team of Technical Account Managers helping partners deploy and adopt a cybersecurity platform, resolve technical challenges, and achieve lasting value after purchase. You will set the team’s standards and operating rhythm, coach customer-facing technical staff, and work across departments to improve partner outcomes and retention.

Responsibilities - Coach and develop Technical Account Managers through clear expectations, regular feedback, and targeted skill-building. - Establish measurable practices for deployment, adoption, partner health, and retention, and follow up on results. - Guide the team in providing consultative post-sale support, troubleshooting issues, and helping partners use the platform effectively. - Build team knowledge of products and recommended practices so risks can be identified early and guidance is reliable. - Coordinate with sales, support, product, marketing, and other teams on partner needs and product feedback. - Create repeatable AI-assisted workflows for account reviews, summaries, coaching, and prioritization, checking outputs and protecting customer context.

Requirements - 6+ years in technical account management, pre-sales, customer success, or a related field. - Strong cybersecurity knowledge and the ability to explain technical concepts in practical terms. - 3+ years leading, coaching, or developing customer-facing technical professionals. - Clear presentation and communication skills with technical teams, business leaders, and executives. - Strong organization, judgment, follow-through, and ability to manage competing priorities. - Experience motivating teams, maintaining accountability, and working toward measurable outcomes in a fast-moving environment. - Practical use of AI, including building repeatable workflows that improve team preparation and decisions.

Benefits and work setup - Fully remote role in the United States. - Paid time off, holidays, and 12 weeks of paid parental leave. - Medical, dental, vision, life, and disability coverage; retirement plan with a 5% employer contribution. - Stock options, a home-office reimbursement, monthly digital allowance, and annual professional-development support. - Access to a coaching and development platform.