Specialty Operations Technician 2

Role overview

Support the safe and timely handling of specialty prescriptions in a remote pharmacy operations role. You’ll assist pharmacists and patients with orders, refills, prescription questions, and adherence programs, using established procedures and judgment to organize daily work.

Responsibilities

- Process prescription orders and maintain accurate records in pharmacy systems. - Help pharmacists prepare and dispense specialty medications. - Contact prescribers to clarify prescriptions or obtain required documentation. - Coordinate patient refills and support medication adherence through clear communication. - Work with pharmacists, providers, and internal teams to support timely medication delivery. - Follow pharmacy, privacy, accreditation, and quality requirements; resolve routine issues and escalate complex ones.

Requirements

- Active pharmacy technician license in the state of residence, where required; eligible states listed are Arizona, Florida, Ohio, and Texas. - National certification through PTCB/CPhT or ExCPT. - Working knowledge of Microsoft Office, including Outlook, and ability to learn pharmacy and collaboration systems. - Strong attention to detail, organization, and customer service skills. - Ability to work independently, manage competing priorities, and take overtime when needed.

Benefits and work setup

- Remote, full-time schedule of 40 hours per week; occasional travel for training or meetings may be required. - Requires a dedicated, interruption-free workspace to protect patient information and internet service with at least 25 Mbps download and 10 Mbps upload. - Listed annual pay range: $40,000–$52,300, with individual compensation dependent on location and qualifications. - Benefits include medical, dental, and vision coverage; retirement savings; paid time off and holidays; parental and caregiver leave; disability coverage; and life insurance.