AI Technical Support Specialist | Based in LATAM

Role overview Support customers with complex technical issues while helping improve the AI systems and processes that handle support at scale. The role begins with building product knowledge and resolving difficult cases involving websites, domains, email, billing, and site-building tools; it can develop toward mentoring colleagues and managing chatbot quality. Responsibilities may evolve as the work shifts from individual case resolution to broader customer experience automation.

Responsibilities - Troubleshoot complex customer problems across website, domain, email, billing, and builder services. - Work alongside AI support tools, stepping in when cases require deeper investigation and addressing underlying causes where possible. - Explain technical issues and solutions clearly to customers without a technical background. - Share knowledge with peers and contribute to feedback and learning activities as experience grows. - Review chatbot prompts and patterns, identify opportunities to improve automated responses, and help advance support workflows.

Requirements - Fluent written and spoken English. - Strong technical troubleshooting experience in hosting, infrastructure, networking, or a related area. - Understanding of website hosting fundamentals, including domains, DNS, email systems, and website setup. - Current use of AI to build or automate processes in your work. - Ability to make complex technical topics understandable to non-technical customers. - Comfort adapting to uncertainty and changing responsibilities.

Nice to have Hands-on experience with WordPress, cPanel, hosting environments, or website management tools; work contributing to AI tools, automations, or chatbots; or a track record of improving internal workflows.

Benefits and work setup Permanent remote work is offered, with monthly compensation in USD or EUR. The initial three-to-five-week learning period is paid. The package also includes 20 paid suspension days each year and learning resources such as online courses and reading subscriptions.