Express Specialist

Role overview Guide customers through non-injury auto damage claims, from initial contact and investigation to payment and resolution. The role handles relatively straightforward claims while keeping customers informed, applying relevant guidelines, and coordinating with other teams when a claim needs additional review.

Responsibilities - Verify coverage, assess liability and damage, and determine suitable settlement amounts for assigned claims. - Manage claim records and documentation, confirm estimate and rental arrangements, and process payments and correspondence promptly. - Keep customers and other involved parties updated with clear, timely communication throughout the claim. - Identify claims that may need referral for specialist investigation or total loss handling, and support the total loss phone queue when assigned. - Coordinate with internal partners and follow applicable claims practices and state requirements.

Requirements - High school diploma or GED. - Clear written and verbal communication, strong customer service, and practical problem-solving skills. - Ability to manage competing priorities while maintaining accurate records and attention to detail. - Ability to obtain and maintain required state adjuster licenses within the required timeframe. - No prior claims experience is required; training is provided.

Nice to have - Experience in customer service, insurance, automotive, banking, hospitality, or call center work. - Familiarity with fast-paced, customer-focused environments.

Benefits and work setup - Training and ongoing development are provided. Periodic travel may be required. - The source lists an hourly pay range of $21.44–$29.16, with compensation dependent on experience and location.