Customer Service Representative

Role overview Help patients access care by coordinating appointment requests and serving as a reliable contact between patients and therapists. This customer-service role supports clinic scheduling, handles phone and online inquiries, and helps reduce scheduling demands on front-desk teams.

Responsibilities - Schedule therapist visits and support patient appointment coordination across clinics. - Answer incoming calls and respond to online appointment and contact requests. - Enter scheduling information accurately and manage appointment details through the relevant channels. - Communicate clearly and respectfully with patients, therapists, colleagues, and managers. - Contribute to a responsive, supportive experience that helps patients navigate access to care.

Requirements - High school diploma or equivalent. - Strong verbal and written communication and customer-service skills. - Residence in the New York, New Jersey, or Connecticut tri-state area. - Ability to attend three weeks of initial in-person training in New York City. - Availability for all rotating weekday shifts: 7 a.m.–4 p.m., 8 a.m.–5 p.m., 9 a.m.–6 p.m., 10 a.m.–7 p.m., and 11 a.m.–8 p.m. - For remote work, a quiet private workspace and home internet of at least 300 Mbps; comfort using a computer and phone throughout the workday.

Nice to have Prior customer-service experience and familiarity with multi-line phone systems are helpful.

Benefits and work setup Training is in person in Manhattan for three weeks, followed by remote work. The schedule is Monday through Friday and rotates across the five listed shifts.