Customer Care Representative

Role overview

Support customer accounts by accurately taking and processing orders, keeping customers informed, and helping resolve delivery or product concerns. The role coordinates closely with sales, distribution, production, shipping, and warehouse teams to keep orders and customer service on track.

Responsibilities

- Contact assigned accounts for delivery orders and meet call schedules and deadlines. - Enter orders received by phone, fax, or online, checking quantities and delivery dates for accuracy. - Maintain current customer records, including contact details, delivery information, and call times. - Share relevant account activity, large orders, special events, product availability, and route delays with internal teams and customers. - Handle customer requests and complaints, coordinating special or off-day deliveries when needed. - Introduce new products, suggest suitable additional items, and remind customers to plan for holidays, severe weather, and closures.

Requirements

- High school diploma or equivalent. - At least one year of customer service experience. - Clear, effective communication and a professional approach with customers and colleagues. - Strong accuracy, organization, attention to detail, and initiative when entering data and managing requests. - Computer skills, including experience with Outlook, Word, and Excel.