Telemedicine Patient Advocate

Role overview Help patients navigate a virtual care journey by responding to questions, resolving routine issues, and coordinating with clinical and operational teams. You’ll use established workflows and support tools to provide clear, empathetic service, document care-related updates, and raise more complex cases for follow-up. This is a full-time, remote role based in the United States.

Responsibilities - Respond to patient questions through email, chat, and text messaging. - Resolve routine needs such as order tracking, medication refills, and lab scheduling using established workflows. - Escalate complex cases and record updates clearly in the electronic medical record. - Coordinate with clinical operations, pharmacy, and laboratory teams to support continuity of care. - Track recurring issues and suggest process improvements; contribute to team documentation and peer learning. - Meet service measures such as response time, resolution time, and customer satisfaction, and be available for occasional overtime as business needs require.

Requirements - Strong multitasking and time management skills. - Comfort working in a fast-paced environment where tools, workflows, and priorities may change. - Clear communication and a collaborative approach, with the ability to work independently as well. - Creative, results-focused problem-solving and willingness to learn new systems.

Nice to have - Experience in healthcare, telehealth, or customer support.

Benefits and work setup The position is remote-first and hourly, with annualized compensation of $42,000–$50,000 depending on experience and qualifications. Benefits for eligible full-time employees include health, dental, and vision coverage, disability and life insurance, spending accounts, technology support, and equity options. The listed package also includes federal holidays and paid time off provisions.