Virtual Apron Support Specialist – Millwork (Remote)

Role overview Provide remote support for customers working on door and window projects. You’ll help customers navigate product choices and configuration, qualify their needs, and connect them with the right design support while contributing to sales and keeping projects moving through follow-up with stores and vendors.

Responsibilities - Handle inbound calls, qualify project needs, and warm-transfer customers to the appropriate support or design team. - Help customers use an online configurator for millwork products. - Use consultative conversations by phone or online to recommend relevant options and contribute to individual and team sales goals. - Follow up with stores and vendors to help advance customer projects and communicate timelines. - Handle customer concerns professionally and complete other assigned support duties.

Requirements - Must be at least 18 years old and legally authorized to work in the United States. - At least one year of work experience is listed. - High school diploma or GED-level knowledge and skills are typically expected. - Strong written and spoken communication, professional phone manner, and consultative selling ability.

Nice to have - Previous millwork experience and familiarity with Microsoft Office. - Ability to handle complaints, negotiate and resolve disputes, use technology comfortably, and work toward results.

Benefits and work setup - Remote contact-center role with no direct reports. Occasional overnight travel may be required, at less than 5% of the time. Work is primarily indoors, with frequent opportunity to move and rare handling of light items. - The source lists a pay rate of $18 per hour for certain locations; it does not provide a complete pay range.