Client Success Manager- Mid Market

Role overview Manage day-to-day relationships with employer clients using a digital health program, helping each client drive participation and realize value from the offering. The work spans account planning, project coordination, product guidance, issue resolution, renewals, and collaboration with internal teams to support client goals and member outcomes.

Responsibilities - Coordinate enrollment communications and other practices that support clients’ annual participation goals. - Manage a portfolio of accounts across different lifecycle stages, tracking commitments, deadlines, and deliverables. - Use program data to explain results, recommend actions, and demonstrate value to client stakeholders. - Resolve escalations, maintain strong relationships, and support retention and client satisfaction. - Identify opportunities to expand product adoption and help clients make use of relevant offerings. - Share client needs with internal partners and contribute to evolving account management practices.

Requirements - At least two years of client success or account management experience, including project management for a substantial portfolio. - Strong organization and ability to monitor multiple timelines and deliverables. - Skill in turning data into clear recommendations that can influence client decisions. - Ability to learn product functionality and use cases well enough to advise clients and present solutions. - Relationship-building and communication skills across client and internal teams, with judgment to balance client priorities and available resources.

Nice to have - Experience in a high-growth or startup environment. - Familiarity with employee benefits or digital health. - Data integration experience and advanced Excel skills.