Solution Architect ServiceNow Service Portal, Moveworks

Role overview

Lead the architecture and hands-on delivery of ServiceNow portal experiences and AI-powered applications for customer environments. The work spans discovery, solution design, implementation, integrations, production rollout, and operational handoff, with an emphasis on accessible interfaces and dependable enterprise systems.

Responsibilities - Design and build responsive Service Portal and AIUX experiences, including custom widgets and scoped applications. - Lead customer discovery, technical design, estimates, demonstrations, and delivery discussions; translate ambiguous needs into working solutions. - Build secure integrations between enterprise platforms and conversational AI systems using APIs, identity controls, and appropriate data access. - Develop AI applications and agent workflows using retrieval, tool calls, structured outputs, and human review where appropriate. - Evaluate quality, security, latency, and cost; implement testing, monitoring, error handling, and production support. - Review code, mentor engineers, and contribute reusable components and delivery practices.

Requirements - Five or more years of software engineering experience, including substantial web and ServiceNow development and customer-facing technical leadership. - Experience delivering complex Service Portal solutions with JavaScript, AngularJS, HTML, CSS or SCSS, and Bootstrap; strong modern JavaScript or TypeScript fundamentals. - Knowledge of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations. - Full-stack experience beyond ServiceNow, including backend services, APIs, and cloud deployment; good judgment about maintainability and platform upgrades. - Hands-on experience building LLM-powered applications or agentic workflows, including prompting, context management, retrieval, tool use, and evaluation. - Clear communication, strong design judgment, and attention to accessibility, performance, and secure handling of enterprise data; CCA-F certification or readiness to earn it shortly after joining.

Nice to have

Production experience with customer-facing AI solutions, Claude or comparable LLM platforms, MCP, Python, modern frontend frameworks, automated testing, CI/CD, enterprise search, or ServiceNow AI capabilities. ServiceNow CSA or CAD certification, or equivalent expertise, is also valued.