ServiceNow AI Engineer

Designs and deploys AI-driven applications, workflows, and integrations across ITSM, ITOM, CSM, and HRSD modules on a major enterprise platform. Leads end-to-end development including coding, debugging, testing, and documentation, while embedding machine learning, NLP, and predictive analytics features. Partners with stakeholders to gather requirements, build REST/SOAP integrations, and validate impact rules in production environments.