Senior Manager, Client Success

Role overview Lead strategic customer relationships for a health-focused service, owning the client lifecycle from adoption through renewal and growth. The role combines executive relationship management, commercial accountability, and customer advocacy, with close collaboration across internal teams to improve the user experience and support product planning.

Responsibilities - Manage complex enterprise accounts, guiding client adoption, retention, renewals, and expansion. - Build trusted relationships with senior and C-suite stakeholders and understand their organizational goals. - Present the service’s value clearly and use account insight to shape customer strategy. - Identify risks early, challenge assumptions constructively, and recommend actions that support stronger outcomes. - Partner with product colleagues to bring customer feedback into roadmap discussions and promote relevant new offerings. - Coordinate across internal functions and escalate strategic account issues when needed.

Requirements - At least four years of enterprise customer success or account management experience, including complex large-employer clients. - Familiarity with employer healthcare environments and renewal cycles. - Track record of meeting or exceeding recurring revenue and customer satisfaction goals. - Strong executive communication, writing, presentation, organization, and relationship-building skills. - Comfortable using AI tools and agents to handle workflows, analyze information, and review or improve outputs. - Strategic, self-directed, adaptable, and effective in a fast-paced, cross-functional setting.

Benefits and work setup The stated US base salary range is $145,000–$165,000 annually; the listing says this excludes equity and benefits. Candidates on the US East Coast are preferred. Travel may reach 40% for client meetings and account development.