Senior Solutions Engineer

Role overview

Help healthcare organizations adopt and integrate a configurable clinical software platform. As a technical partner to prospective and existing customers, you will guide solution design and implementation, resolve integration challenges, and connect customer needs with internal product and engineering work.

Responsibilities

- Join customer conversations before and after a sale to provide technical guidance. - Plan and support implementations, including API integrations, data migrations, and system configuration. - Understand each organization’s requirements and develop solutions suited to its workflows and technology environment. - Troubleshoot technical issues and help customers improve adoption of the platform. - Explain complex technical topics clearly to both technical and non-technical audiences. - Share customer feedback with product, engineering, and support teams to inform platform improvements.

Requirements

- A customer-focused approach and comfort providing real-time guidance as well as asynchronous follow-up. - Strong problem-solving skills for connecting systems and working through integration constraints. - Clear written and verbal communication, adaptable to different audiences. - Ability to execute implementation work and keep progress moving through obstacles. - Interest in healthcare and improving patient and provider experiences. - Attention to security, privacy, and compliance expectations in healthcare software.

Benefits and work setup

This is a full-time remote role based in the United States. U.S. work authorization is required; sponsorship is not offered. The listing gives a base salary range of $160,000–$190,000.