Senior Customer Architect

Role overview

Own technical implementations and adoption programs for enterprise application security customers, helping them get lasting value from a software delivery and security platform. The work combines hands-on cloud and infrastructure troubleshooting with customer advising, success planning, and coordination across product, engineering, and commercial teams.

Responsibilities

- Lead customer onboarding, implementation, adoption, and ongoing optimization across application security products. - Build account success plans, align them with customer goals, and advise stakeholders throughout the customer lifecycle. - Review usage and adoption signals to identify gaps, risks, and opportunities; recommend practical improvements across technology, processes, and teams. - Troubleshoot customer environments spanning Kubernetes, cloud infrastructure, Linux, networking, and related systems. - Share customer feedback with product teams and coordinate with engineering and other internal partners to improve integrations and outcomes. - Hold regular customer reviews, address concerns, and help ensure customers realize measurable value.

Requirements

- Strong Kubernetes experience, including Helm, releases, upgrades, and troubleshooting. - Deep AWS experience, including infrastructure provisioning, VPCs, EKS, S3, EBS, EFS, and EC2; familiarity with GCP or Azure is also useful. - Solid Linux knowledge and the ability to diagnose issues across cloud and container environments. - Scripting or programming experience, including writing custom integrations or tailored solutions. - Customer-facing technical consulting or architecture experience, with clear communication and a customer-focused approach. - A related degree in computer science, information technology, engineering, or a comparable field is preferred.

Benefits and work setup

- Published salary range: $180,000–$202,000 USD.