Sr ServiceNow Developer

Role overview Develop and improve an enterprise service management platform in partnership with business units and process owners. The role delivers new capabilities and integrations, supports ongoing platform operations, and helps strengthen service management practices through reliable, maintainable solutions.

Responsibilities - Design, build, test, and deploy platform features such as business rules, scripts, UI components, scheduled jobs, imports, access controls, and notifications. - Develop applications and integrations with DevOps and CI/CD tools using REST APIs, IntegrationHub, and platform capabilities. - Automate change and release management workflows, capturing build, deployment, release, and change information for traceability. - Support the service catalog and portal, platform upgrades, patches, clones, testing, deployments, and customization promotion between instances. - Troubleshoot production issues, implement fixes, investigate root causes, and maintain platform operating procedures and controls. - Clarify requirements with process managers, estimate work, guide vendor and consulting development, and mentor teammates.

Requirements - At least three years of platform development and three years of IT service management process design experience. - Platform System Administrator certification and a broad understanding of enterprise platform capabilities and best practices. - Familiarity with APIs, SSO, SAML, SSL, web services, LDAP, JDBC/ODBC, REST, SCP, and FTPS. - Experience with portal development technologies such as HTML, CSS, AngularJS, or Bootstrap. - Implementation experience in core processes such as incident, problem, change, service catalog, request, configuration management, or knowledge management. - Ability to create reports, metrics, and service level tracking; strong communication skills and a high school diploma or GED.

Nice to have - Application Developer certification, ITIL Foundation or Intermediate certification, and additional enterprise administration or development experience. - Asset management or healthcare experience, or a technical degree or equivalent application support experience.

Benefits and work setup - The listed hiring range is $108,300–$156,485 for residents of the greater New York City area and $99,100–$147,390 in other approved locations. - Eligible employees may receive medical, dental, and vision coverage, incentive programs, life insurance, and retirement plan contributions.