IT Associate

Role overview Help keep a distributed network of care centers running securely and reliably through hands-on IT support, engineering, and project delivery. The role covers endpoints, networks, cloud services, printing, audiovisual and phone systems, while also improving the internal team’s tools and repeatable processes. The position is remote with regular travel to sites.

Responsibilities - Deliver IT projects from planning through setup and documentation, including new-site connectivity, cabling, equipment racks, power planning, and secure badge-release printing. - Set up and support meeting-room technology, digital signage, phones, printers, peripherals, and audiovisual equipment; coordinate with vendors when needed. - Administer and troubleshoot networks involving switches, wireless access points, firewalls, VPNs, routing, VLANs, and paging systems; investigate escalated issues and document resolutions. - Manage user onboarding and offboarding, Microsoft 365 and Entra ID policies, SaaS access, licenses, and single sign-on; support basic Windows Server administration. - Write scripts, tools, dashboards, and documentation to automate recurring IT work, and support backup restoration exercises and disaster recovery. - Follow healthcare privacy and security practices, maintain asset and access records, and assist with audits.

Requirements - A relevant technical degree or equivalent practical experience, plus at least one year in IT, engineering, or a technical role; substantial project work and internships count. - Working knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, VPNs, subnetting, and VLANs. - Familiarity with Windows, macOS, Linux, iOS, and Android, as well as virtual machines, hypervisors, RDP, and SSH. - Experience with Microsoft 365, Entra ID, Teams, and SharePoint, plus scripting or software development using tools such as PowerShell, Python, or Microsoft Graph. - Exposure to Azure or AWS and hands-on experience supporting printers, audiovisual equipment, and peripherals. - Strong troubleshooting and communication skills, including the ability to explain technical issues to non-technical colleagues and adapt in a changing environment.

Benefits and work setup The position is remote and requires approximately 25% travel to work sites. The listing gives an estimated start date of November 30, 2026.