Software Trainer

Role overview Develop and deliver software training that helps employees use business systems effectively. The role combines curriculum design, classroom or facilitated instruction, user support, and follow-up coaching, with additional work supporting software changes and property transitions.

Responsibilities - Plan and run software training sessions, including arranging logistics, preparing materials, and coordinating registration and setup. - Create and update courses, presentations, practice activities, job aids, and other learning resources based on software functionality and learner needs. - Coach employees and managers through individual instruction, refresher sessions, and remedial training. - Respond to user questions, troubleshoot system issues, research solutions, and follow up to confirm they are resolved. - Assess training results using tests, surveys, and business performance information, then report on effectiveness. - Support newly acquired property transitions by assisting with system and data conversions, user access, and employee training.

Requirements - Demonstrated proficiency with property management software; experience with Yardi or RealPage is preferred. - A background using information systems or computers sufficient to design and deliver software instruction and support users. - Ability to communicate clearly, create presentations, and teach people at different levels of an organization. - Working proficiency with word processing, spreadsheets, databases, and internet tools for research, reporting, and training materials. - Ability to maintain and troubleshoot software and explain system use to others.

Benefits and work setup The position may be performed remotely within the United States, except Alaska. The source describes medical, dental, vision, disability, and life coverage; paid leave and holidays; retirement matching; parental leave; and other support programs for eligible full-time employees. Compensation may also include performance-based incentives.