Customer Support Specialist – Always Accepting Applications

Role overview Provide first-line technical support to business customers using software products for field service operations. This evergreen posting builds a candidate pipeline for future openings, with support delivered through several customer contact channels and a focus on resolving issues clearly and thoughtfully.

Responsibilities - Handle tier-one questions by phone, email, chat, and ticketing system. - Diagnose product problems and guide customers toward workable solutions. - Identify potential product bugs and escalate them to development teams. - Share feedback that can improve support processes and customer experience. - Write or update FAQs, help content, training materials, and internal documentation. - Coordinate with colleagues across teams and keep customers informed while their issues are being resolved.

Requirements - Bachelor’s degree or equivalent practical experience. - Experience troubleshooting technical issues in a SaaS product and supporting business customers. - Background in a high-volume customer service or support environment, with the judgment to prioritize incoming cases. - Clear written and verbal communication, analytical research, and problem-solving abilities. - Ability to learn new tools quickly, manage multiple tickets, and produce useful technical documentation. - A service-oriented approach, sound product judgment, and interest in continued learning.

Nice to have - Experience at a SaaS startup, familiarity with a ticketing platform such as Intercom, or knowledge of landscaping, arboriculture, or related field-service work.

Benefits and work setup The position is remote for candidates in the United States or Canada. Compensation listed in the source is USD 55,000–60,000 for US-based candidates and CAD 65,000–70,000 for Canada-based candidates. Benefits vary by country and include healthcare coverage, retirement-plan matching, paid time off, company holidays, a winter break, and career development support. Applicants must already be authorized to work in the United States or Canada without employer sponsorship.