Senior Solutions Engineer | Canada | Remote

Role overview Act as a customer-facing technical partner through the sales process, helping organizations understand and evaluate observability products and solutions. You will lead technical conversations, demonstrations, presentations, and evaluations, while bringing customer needs and competitive insights back to internal product and engineering teams.

Responsibilities - Partner with sales colleagues to explain product value, direction, and technical fit for customer needs. - Own technical engagement with customers and support opportunities through credible product expertise and competitive knowledge. - Deliver technical presentations, demonstrations, hands-on enablement, and evaluations for prospective and existing customers. - Share customer feedback and market observations with internal teams and help shape product conversations around customer problems. - Contribute to documentation and enablement materials such as articles, videos, blog posts, and knowledge base content.

Requirements - Five or more years of technical presales experience; open-source, metrics, or monitoring experience is especially relevant. - Strong written and spoken communication skills for working with global customers and distributed colleagues. - Technical aptitude, sound judgment, and the ability to collaborate and lead in a varied, fast-changing role. - Enjoyment of solving technical challenges and developing creative customer solutions. - Ability to work effectively with an international, remote-first team. - Canada is the preferred location.

Benefits and work setup - Fully remote work in a global organization, with an in-person onboarding component. - The source describes career development, autonomy, transparent communication, and a global annual leave policy of 30 days, including three scheduled shutdown days. Local rules apply.