Guest Services Specialist (Remote)

Role overview A Guest Services Specialist manages charter trips from booking confirmation until the aircraft is airborne, coordinating details among brokers, travelers, operators, and internal flight teams. The work combines trip preparation, responsive service, and real-time problem solving; priorities can shift quickly, and accurate records help teammates take over smoothly.

Responsibilities - Manage post-booking trip details, including passenger manifests, required documents, catering, ground transport, and special requests. - Monitor and triage requests from brokers and clients across email, phone, and team messaging channels; keep each request owned and moving. - Contact operators before trips, confirm requirements, and use verified details to prepare preliminary and final itineraries. - Spot potential disruptions, develop alternatives with operators or leadership, and resolve or escalate issues raised by flight coordinators. - Keep trip statuses, notes, and records current so other team members can understand and continue the work. - Help with day-of flight tracking and coordinator tasks during busy periods.

Requirements - Experience as a flight coordinator with demonstrated mastery, or equivalent experience in live aviation operations. - Working knowledge of the private charter trip lifecycle from booking through flight day. - Ability to manage several active trips accurately and calmly while priorities change. - Clear, proactive communication with clients, brokers, operators, and teammates. - Sound judgment about when to act independently and when to escalate. - Reliable availability for a flexible seven-day schedule covering 7:00 a.m. to midnight Eastern, and U.S. work authorization without present or future sponsorship.

Nice to have - Experience with a charter brokerage, aircraft operator, or trip management team. - Client service experience in a time-sensitive or high-stakes setting, or familiarity with trip management, CRM, or aviation operations software.

Benefits and work setup - Remote role with coverage across weekends and holidays. Scheduled shifts fall between 7:00 a.m. and midnight Eastern, though live flight operations may occasionally require earlier starts or later coverage.