Sr Implementation Consultant

Role overview A senior implementation consultant is needed to lead end-to-end onboarding for a portfolio of lower-segment enterprise accounts, delivering standardized, repeatable deployments that accelerate time-to-value. Based in Mexico with on-site customer engagement expected in the Monterrey area, the role partners with Support, Sales, and Customer Success to drive activation, adoption, and smooth handoffs. Bilingual delivery in Spanish and English is central to the position, with success measured by on-time go-lives, customer satisfaction, and adoption KPIs.

Responsibilities - Own the structured onboarding journey from discovery through configuration, training, and go-live confirmation. - Deliver Spanish-language enablement, including live sessions and recorded modules covering setup, workflows, and troubleshooting. - Configure standard integrations and features (user roles, device provisioning, alerting, reporting templates) using repeatable playbooks. - Proactively manage timelines, risks, and dependencies, escalating blockers and driving clear resolution paths. - Track and report implementation KPIs (milestone completion, activation, user engagement) and document handoff artifacts. - Capture customer feedback to refine playbooks, and coordinate multi-customer cohorts when appropriate to scale throughput without sacrificing quality.

Requirements - 4+ years in implementation, onboarding, or customer-facing delivery, ideally with complex or strategic accounts. - Strong written and verbal communication, with English proficiency required for internal collaboration. - Demonstrated success running standardized, remote implementations with clear timelines and measurable outcomes. - Solid project management skills: planning, prioritization, stakeholder communication, and risk management. - Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions. - Data-driven comfort with CRM, ticketing, and documentation tools, plus a customer-centric, growth-oriented mindset.

Nice to have - Experience configuring integrations with telematics, IoT, or fleet-style platforms and devices. - Prior work scaling playbooks across cohorts or regions.