Senior Customer Education Consultant

Role overview Design and deliver customer education that helps organizations use a complex software platform effectively and achieve measurable outcomes. The role combines customer discovery, tailored learning plans, live instruction, instructional design, and ongoing content improvement, working with customers and internal product and subject-matter experts.

Responsibilities - Run discovery and kickoff sessions to understand customer goals, challenges, user groups, and measures of success; turn findings into approved training plans with objectives, modules, formats, and timelines. - Facilitate customer learning through virtual classes, onsite sessions, public webinars, and train-the-trainer programs. - Coordinate with content production partners to prepare accurate, polished materials for each session. - Work with internal teams and subject-matter experts to keep training aligned with product capabilities, use cases, and roadmap changes. - Apply instructional design methods to analyze learning needs, set measurable objectives, develop activities and assessments, and manage content projects through delivery. - Use performance data and learner feedback to refine training materials and approaches over time.

Requirements - At least 3 years of hands-on instructional design experience, including customer-facing training for SaaS products. - Experience facilitating virtual or classroom training, with strong communication, presentation, and interpersonal skills. - Ability to understand customer business models, workflows, roles, and goals and translate them into tailored learning plans. - Strong discovery, critical thinking, stakeholder management, solution design, project management, and attention to detail. - Fluency in French. - Willingness and ability to travel up to 40% for customer training, workshops, and meetings.

Nice to have - Spanish proficiency is an advantage.

Benefits and work setup The role combines remote instruction with onsite customer delivery and travel of up to 40%. Compensation depends on location and experience; listed U.S. ranges are $118,000–$147,000 in San Francisco, $112,000–$140,000 in the New York City area and Seattle, and $102,000–$127,000 in other U.S. locations. Benefits may include health, pharmacy, vision and dental coverage, paid time off, disability and life insurance, 401(k) contributions, and restricted stock units for some roles.