Installations Specialist

Role overview Install, maintain, and troubleshoot vehicle telematics equipment, combining hands-on technical work with customer support and oversight of deployment quality. The role includes direct installations and guidance for third-party installers, as well as feedback to engineering teams based on field experience. Travel is expected for 50–75% of the year.

Responsibilities - Install gateways, cameras, and accessories across customer vehicles and other assets, independently or alongside external installers. - Train customers on site, support pilots, coordinate equipment returns, and lead on-site work for strategic deployments. - Check installation quality, audit documentation, and oversee installation projects. - Create installation guides for unusual configurations and help remote installers resolve technical questions. - Investigate escalated issues and coordinate resolution with relevant stakeholders. - Share field observations with engineering teams to inform product improvements.

Requirements - High school diploma or equivalent. - Substantial experience installing, servicing, or repairing technical equipment, preferably in automotive settings. - Knowledge of vehicle wiring and electrical systems, and ability to interpret wiring diagrams and technical documentation. - Experience installing IoT devices or aftermarket electronics at scale and troubleshooting complex setups. - Valid driver’s license with a clean driving record. - Ability to lift up to 50 pounds and work on ladders or in confined spaces. - Strong customer communication and training skills, plus flexibility for extensive travel and changing schedules.

Nice to have Spanish language proficiency.

Benefits and work setup Travel is a core part of the role, at approximately 50–75% annually. Listed U.S. on-target earnings are $65,000–$75,000. Benefits may include health, pharmacy, vision, and dental coverage; paid and sick leave; disability and life insurance; and retirement contributions, subject to eligibility.