Global Adv Ops Hosting Specialist

Role overview A fully remote hosting support position based in Romania focused on resolving customer technical issues for a web hosting platform. The role partners closely with inbound support teams to troubleshoot hosting-related problems, communicate clearly with non-technical and technical users, and meet service level agreements.

Responsibilities - Respond to customer technical inquiries through a CRM system and resolve issues in line with service level agreements - Work alongside internal teams to surface recurring problems and recommend improvements that lift customer satisfaction - Maintain a friendly, professional communication style across all customer interactions - Use provided tools and full product training to investigate and resolve hosting and infrastructure issues

Requirements - At least one year of experience in technical support, customer support, help desk, or web development - Basic familiarity with Linux and/or Windows hosting environments - Working knowledge of web hosting stacks such as LAMP and/or WAMP - Understanding of Domain Name System (DNS) concepts and troubleshooting - Basic HTML and CSS skills, with PHP familiarity considered a plus - Strong written English and communication skills, with the ability to explain technical ideas clearly to varied audiences

Nice to have - Experience with hosting control panels such as cPanel or Plesk - Familiarity with the WordPress content management system - Hands-on experience using AI tools, including developer-focused assistants

Benefits and work setup Fully remote position based in Romania with occasional office visits for team events. A range of benefits is offered, with specifics discussed during the interview process.