Customer Support Advisor - Finnish

Role overview

A permanent, fully remote customer support role based in Portugal, serving Finnish-speaking customers of a globally popular smart-ring wearable used for tracking health, sleep, and wellness metrics. The position involves handling live inquiries across chat, email, and phone during weekday shifts, with occasional weekend coverage as needed. It suits someone who enjoys troubleshooting technical and order-related issues in a fast-growing, international environment.

Responsibilities

- Resolve customer questions and issues related to purchases, orders, shipping, device setup, connectivity, and warranty claims with accuracy and care. - Deliver high-quality support through chat, email, and phone channels, guiding users step by step and aiming to exceed expectations on every interaction. - Anticipate potential pain points before they escalate, partnering with internal teams to flag recurring problems and contribute to continuous improvement. - Maintain current knowledge of product features and services, and help author or update knowledge base articles for both staff and customers. - Apply empathy and active listening when handling frustrated or confused users, translating technical concepts into clear, easy-to-follow language. - Follow established quality standards and take part in ongoing training to keep skills and product understanding sharp.

Requirements

- Finnish at native or C1/C2 level, plus English at C1 or above. - At least 1–2 years of customer service experience with live interactions across chat, email, and/or phone. - A growth-oriented, curious mindset with the ability to adapt to changing policies and guidelines. - Comfort working independently and collaboratively in a fast-paced setting. - Strong troubleshooting skills for order, shipping, connectivity, and operational issues, paired with excellent written and verbal communication.

Nice to have

- Prior experience supporting customers in the US and/or UK markets. - Confidence handling challenging or escalated interactions with professionalism.

Benefits and work setup

- Permanent full-time contract, 40 hours per week, fully remote from Portugal. - Monday-to-Friday schedule with 8-hour shifts covering 8am–6pm, with potential weekend hours. - Annual gross salary of €25,000, inclusive of two holiday allowances. - Internet allowance of €20 per month and meal card allowance of €10.46 per working day. - Equipment provided plus a one-time home office setup allowance. - A sample of the wearable product so the team can support users from firsthand experience. - Onboarding buddy, access to an online gym and wellbeing studio, company events, and opportunities for professional growth.