Junior Patient Support Manager:in

Role overview Entry-level customer-facing position focused on supporting patients through their care journey. The role sits within a patient support function and is offered as a full-time permanent opportunity, with part-time arrangements also possible. It is suited to someone starting their career in customer or client care who wants to build experience in a healthcare-adjacent support environment.

Responsibilities

- Respond to patient enquiries and provide timely, empathetic support across the team's customer support channels. - Document interactions and follow established processes to escalate issues where appropriate. - Contribute to a positive customer experience by handling general customer support and client care tasks as assigned.

Requirements

- Entry-level suitability, with a willingness to learn patient support processes and tooling. - Strong communication skills and a service-oriented mindset for customer or patient interactions. - Ability to work both full-time and part-time arrangements within the team's operating model.