Technical Support Specialist - Bilingual Spanish

Role overview A bilingual technical support specialist is needed to deliver expert assistance to customers and partners using a connected-vehicle IoT platform. The role centers on diagnosing complex hardware and software problems for in-vehicle telematics devices and a web-based fleet management platform, including integrated partner technologies. It supports 24/7 operations across rotating days, evenings, nights, weekends, and holidays.

Responsibilities - Handle inbound support cases from initial contact through resolution via phone, chat, and email for partners, customers, sales staff, and internal teams. - Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation. - Diagnose and resolve connectivity, installation, and platform issues spanning both proprietary and integrated partner products such as cameras and keyless systems. - Coordinate with internal departments on the return and exchange process for telematics hardware and accessories. - Document cases thoroughly, escalate critical concerns to management, and safeguard the confidentiality and security of customer data.

Requirements - Fluent reading, writing, and speaking ability in both English and Spanish. - Post-secondary diploma or degree in engineering, computer science, or a related technical field. - One to three years of experience in a customer-facing technical support role. - Strong technical aptitude with programming languages and exposure to big data applications. - Demonstrated problem-solving ability and clear communication with users of varying technical backgrounds.

Nice to have - Familiarity with IoT hardware, fleet telematics, or connected-vehicle ecosystems. - Experience with web-based analytics platforms and SQL-style data tools.