Technical Support Specialist - Bilingual French

Role overview A multilingual technical support role focused on helping customers and partners resolve complex hardware and software issues across a connected-transportation product ecosystem. The position is part of a 24/7 support operation, handling cases from intake through resolution and coordinating with internal engineering teams when escalation is needed. Strong customer-facing communication in both French and English is central to the work.

Responsibilities - Diagnose and resolve hardware and software problems covering connectivity, installation, telematics devices, and fleet management platform configuration - Support customers, partners, sales representatives, and internal teams through phone, chat, and email channels - Provide expertise on database setup, user management, rules and reporting, network communications, and device error investigation - Coordinate device and accessory logistics with internal departments for returns and exchanges - Document cases thoroughly and escalate critical or recurring issues to management while preserving customer data confidentiality - Contribute to broader strategic initiatives tied to a global support program

Requirements - Fluency in written and spoken English and French - Post-secondary diploma or degree in engineering, computer science, or a related technical discipline - One to three years of experience in a customer-facing technical support environment - Working knowledge of programming concepts and exposure to big data applications - Demonstrated problem-solving ability with patience and empathy when explaining technical topics to non-technical users - Willingness to work a rotating schedule that includes days, evenings, nights, weekends, and holidays

Nice to have - Familiarity with integrated accessories such as cameras and keyless entry systems - Comfort collaborating across time zones with globally distributed teams

Benefits and work setup - Rotating shift schedule supporting a continuous 24/7 operation - Inclusion and accommodation practices available throughout the recruitment and employment lifecycle