Support Engineering

Role overview Support Engineering professional embedded with a team that builds connected transportation and IoT products. The role centers on diagnosing software, hardware, and embedded system issues for commercial clients, acting as the bridge between customers and product/engineering teams to keep fleets running smoothly.

Responsibilities - Resolve technical issues for internal and external stakeholders across software, hardware, and embedded products - Monitor production systems for performance degradation and address issues proactively - Communicate complex technical information clearly to varied audiences - Use data analytics to spot trends in support inquiries and feed insights back into product improvements - Maintain ticketing system records, manage the issue queue, and prioritize high-impact cases - Contribute to troubleshooting documentation and provide hands-on support to resellers and customers when needed

Requirements - Strong troubleshooting ability across both hardware and software platforms - Proficiency in programming and scripting languages - Advanced Excel and data analytics skills - Excellent verbal and written communication, with the ability to work under pressure - Team-oriented mindset with an entrepreneurial, proactive approach - Ability to collaborate with product development, engineering, resellers, and customers

Benefits and work setup - Hybrid working model balancing in-office and remote work - Cloud-based collaboration tools and asynchronous workflows supported - Hiring range: $60,500–$74,800 CAD base salary