Technical Support Specialist II, Water Analysis Instruments

Role overview Provide technical and application support for electrochemistry instruments, including pH meters and electrodes. This fully remote position supports end users, channel partners, customer service, and commercial teams by phone and email, helping them choose products, apply measurement methods, and troubleshoot problems across different samples and industries.

Responsibilities - Recommend products and practical solutions based on customer needs, technical knowledge, and product training. - Troubleshoot instrument and application questions, including complex technical discussions. - Respond to web-generated leads and identify cost-effective product options. - Create and maintain internal and external knowledge resources, product materials, website content, and application notes. - Gather customer feedback and market trends for marketing and research teams; work with quality colleagues to escalate issues and support investigations. - Deliver training and collaborate across teams to improve product quality and customer experience.

Requirements - Bachelor’s degree in biology, chemistry, environmental science, or a related scientific field. - At least two years of technical or laboratory experience. - Strong communication, listening, and customer service skills. - Analytical thinking and problem-solving ability. - Able to work independently and collaboratively, organize multiple priorities, and meet performance measures.

Nice to have - Experience with wet chemistry or water quality. - Familiarity with CRM tools, such as Salesforce, office applications, and enterprise systems such as SAP or Baan. - Technical writing, staff training, or mentoring experience. - Experience with root-cause analysis, corrective actions, quality systems, or continuous improvement. - Hands-on use of laboratory equipment such as filtration systems, centrifuges, incubators, freezers, or remote monitoring systems.

Benefits and work setup - Fully remote, aligned to the Eastern Time Zone; relocation assistance is not available. - Standard Monday–Friday work schedule.