Customer Care Representative - WFH Minnesota

Role overview Serve as a first point of contact for people seeking help with transportation-related services, handling incoming calls from members, clients, and facilities. The work is remote within Minnesota and involves a steady, high-volume queue, with call complexity increasing as you build experience.

Responsibilities - Handle roughly 60–80 inbound calls on a typical day, with higher volume expected on Mondays. - Listen to callers’ needs and provide clear, attentive customer care. - Navigate computer systems while communicating with callers and documenting or addressing their requests. - Build skills to handle a wider range and greater complexity of customer inquiries.

Requirements - Currently reside in Minnesota. - At least one year of call center experience and six months of customer service experience. - Basic typing and computer skills, including strong ability to navigate systems. - Reliable high-speed home internet, with at least 3 Mbps upload and 30 Mbps download; wireless or Wi-Fi air cards are not accepted. - A quiet home workspace free from distractions, including caregiving responsibilities during work.

Benefits and work setup - Remote role based in Minnesota; listed pay is $16.50 per hour. - Benefits include health, dental, vision, life, and disability coverage; a 401(k) with employer match; flexible spending and health savings accounts; wellness incentives; and voluntary coverage options. - Additional offerings include paid time off, holiday pay, a birthday holiday, family leave, education reimbursement, discounts, and career development programs.