Director, Technical Solutions Support Professionals

Role overview

Lead a national, multi-modality team of Technical Solutions Support Professionals focused on clinical outcomes, customer value, consistent operations, and growth. Set the organisation’s direction and operating model while connecting strategic customer work with day-to-day delivery. The director partners across commercial, service, clinical applications, digital solutions, and customer account teams, and also provides strategic guidance to Imaging Advocates.

Responsibilities

- Lead, coach, and develop the TSSP team, building accountability, collaboration, succession plans, and a talent pipeline. - Establish standard work, operating procedures, performance expectations, metrics, and governance for consistent delivery across modalities. - Partner with clinical applications leaders to build onboarding, competency, and continuing education programs. - Work with commercial teams on strategic customer relationships, enterprise agreements, solution design, and customer planning involving clinical resources. - Align engagement across TSSPs, Clinical Applications Specialists, and Imaging Advocates to improve customer adoption and workflow performance. - Develop a multi-year strategy and lead change initiatives that improve scale, customer experience, and operational effectiveness.

Requirements

- Master’s degree, or a high school diploma or GED with at least six years of relevant experience. - At least ten years in medical imaging, clinical applications, healthcare operations, workforce development, or related healthcare leadership. - Experience leading cross-functional initiatives and influencing stakeholders without direct authority. - Strong communication, interpersonal, analytical, program leadership, and project management skills. - Ability to plan and execute programs, document their design, and balance long-term strategy with operational delivery.

Nice to have

- Experience leading clinical applications, customer success, workforce development, or healthcare consulting teams. - Multi-modality imaging experience or work with large health systems, academic institutions, or enterprise partnerships. - Knowledge of change management, operational improvement, and scalable training or competency programs.

Benefits and work setup

- U.S.-based annual pay range listed as $140,000–$210,000, with potential performance incentives and a benefits package that includes health coverage, paid time off, retirement contributions, insurance, and tuition reimbursement. - Visa sponsorship is not available for this opening.