Server Operations Lead

Role overview Lead accessibility compliance and operational governance for enterprise server environments. The role is focused on making server-related tools, interfaces, documentation, and workflows accessible under federal standards, while helping engineering and hosting teams build consistent checks into everyday operations.

Responsibilities - Lead accessibility reviews of server tools, dashboards, administrative workflows, and supporting documentation. - Coordinate accessibility testing and validate alignment with Section 508, WCAG 2.0 AA, and federal information and communications technology requirements. - Maintain compliance dashboards, audit materials, and recurring reports; track findings through corrective action. - Improve documentation structure, standard procedures, and accessibility checks across the server lifecycle. - Coordinate with engineering, hosting, development, security, and accessibility stakeholders to resolve gaps. - Present compliance reviews, findings, and recommendations to leadership and program stakeholders.

Requirements - Bachelor’s degree or equivalent and at least five years of related experience. - Experience leading server operations, infrastructure processes, or enterprise IT compliance activities. - Demonstrated knowledge of accessibility standards such as Section 508, WCAG 2.0 AA, or federal ICT requirements. - Understanding of service delivery, IT service management, hosting operations, and process governance. - Ability to evaluate interfaces, documentation, and workflows for accessibility, accuracy, and completeness. - Strong analytical, writing, communication, and cross-team coordination skills; experience with compliance plans, dashboards, or audit evidence.

Nice to have - Experience in federal, regulated, or public-sector environments. - Section 508 Trusted Tester, ITIL, or Six Sigma credentials. - Familiarity with accessibility testing tools, federal compliance frameworks, audits, and reporting analytics.

Benefits and work setup - Remote work or work in Austin, Texas; a Public Trust clearance must be obtainable. - U.S. citizenship is required; visa sponsorship is unavailable. - Listed benefits include medical, dental, and vision plans, a 401(k) with employer match, paid leave and holidays, and eligible family and insurance benefits.