Member Data Analyst (healthcare operations)

Role overview Turn member services and operations data into insights that improve service quality, efficiency, and member experience for a healthcare program. The analyst works across operational and technical teams, evaluating performance, benefits administration, data quality, and workflows, then presenting practical recommendations to leaders.

Responsibilities - Analyze service metrics such as call-center performance, service levels, quality, satisfaction, and member feedback to find trends and root causes. - Track enrollment, eligibility, health, life, and related benefits administration data for accuracy, compliance, and positive outcomes. - Develop reporting requirements, dashboards, visualizations, and executive-ready analyses using tools such as Excel, Power BI, Tableau, or SQL. - Review workflows, procedures, and operating processes; recommend data-supported improvements to efficiency and consistency. - Validate data sources, identify discrepancies, and assist with data cleansing and reporting accuracy. - Document requests and improvement work, and coordinate with Operations, Customer Service, IT, Data, and program leaders.

Requirements - Bachelor’s degree in business, healthcare administration, analytics, information systems, public health, or a related field. - At least two years of experience in data or operations analysis, reporting, business analysis, customer service analytics, benefits administration, or a related area. - Experience assessing operational processes and applying data-driven recommendations. - Strong Excel skills and experience building reports, dashboards, or visualizations; working knowledge of a BI tool and familiarity with SQL. - Ability to document processes and workflows, communicate findings to operational and leadership audiences, and collaborate across technical and business teams. - Ability to obtain and maintain Public Trust suitability.

Nice to have - Experience in healthcare, insurance, benefits administration, member services, contact centers, or government healthcare programs.

Benefits and work setup - Remote work is available from any location. - Benefits include medical, dental, and vision plans, a 401(k) with company match, paid leave, holidays, and paid family leave, subject to eligibility.