Cloud Operations Lead

Role overview Lead operations for a large multi-cloud environment, with responsibility for service reliability, security alignment, capacity, and readiness for modernization. You will coordinate operational processes and teams, improve monitoring and automation, and report on performance and resilience to stakeholders.

Responsibilities - Oversee cloud operations, including monitoring, orchestration, incident response, service catalog workflows, and capacity planning. - Maintain operational standards and validate monitoring coverage, security alignment, and change coordination. - Coordinate incidents and operational improvements across cloud, hosting, network, development, and cybersecurity teams. - Develop performance measures, dashboards, audit materials, and corrective-action plans. - Review capacity and demand, incident trends, and reliability, and provide operational recommendations to stakeholders. - Improve autoscaling, automation, documentation, and operational workflows to strengthen service resilience.

Requirements - Bachelor’s degree or equivalent and at least five years of related experience. - Experience leading cloud operations, monitoring, major incident response, or cloud governance in enterprise IT. - Experience with multi-cloud environments such as Azure and AWS, cloud monitoring tools, and operational frameworks. - Understanding of IT service management, cloud delivery, governance, and configuration management. - Ability to assess operational documentation, workflows, capacity models, monitoring, and compliance outputs. - Strong written, analytical, and stakeholder communication skills; able to collaborate across engineering, network, security, and operations teams.

Nice to have - Experience in federal or other regulated cloud environments. - Cloud, monitoring, DevOps, ITIL, or continuous improvement credentials; familiarity with security requirements, TIC standards, orchestration, incident tools, and performance analytics.

Benefits and work setup - Remote work is available; Austin, Texas is also listed as a work location. - U.S. citizenship is required, and the role requires eligibility to obtain a Public Trust clearance. - U.S.-based benefits include health, dental and vision plans, a 401(k) with employer match, paid leave, holidays, and eligible paid family leave.