Customer Support Specialist - Day Shift

Role overview

This is a remote, full-time Customer Support Specialist position scheduled for day-shift hours, based in Poland. The role sits inside a Technical Support team that is part of an Engineering organization within the information technology and services sector, with the specialist acting as a primary point of contact for customers during business hours.

Responsibilities

- Respond to inbound customer inquiries during the day shift through chat, email, or ticketing channels - Diagnose first-line technical issues and route more complex cases to engineering teams when escalation is required - Log customer interactions, troubleshooting steps, and outcomes accurately in support tooling - Work with the Technical Support department to identify recurring product or service problems - Maintain service-level standards for response times and overall customer satisfaction

Requirements

- Prior customer-facing support experience with clear written and verbal communication - Ability to learn and apply basic technical troubleshooting across IT services - Availability for full-time day-shift work in a fully remote arrangement based in Poland - Self-discipline to work independently from a home office setup - Comfort using support ticketing systems and remote collaboration tools

Nice to have

- Background in IT services, cloud, hosting, or another technical support environment - Familiarity with structured support workflows and formal escalation procedures

*Note: the original posting only exposes role metadata such as title, department, work format, and location, so this brief reflects the role title and organizational context rather than a detailed employer-provided description.*