Abuse Operations Specialist (Tbilisi)

Role overview Handle reports of abuse involving online services, helping assess issues and coordinate appropriate responses. The role sits within technical support and combines customer communication with operational investigation.

Responsibilities - Review incoming abuse reports and gather relevant details. - Assess reported activity and determine the appropriate next steps. - Communicate clearly with reporters and affected users during case handling. - Coordinate with technical support colleagues to resolve issues. - Keep case information and actions organized for follow-up.

Requirements - Strong written communication and customer service skills. - Careful judgment when assessing sensitive or potentially harmful activity. - Ability to investigate issues methodically and manage multiple cases. - Comfort working with technical teams and online service concerns.

Benefits and work setup - Full-time, remote role based in Georgia.