Remote job
Customer Service Representative - Troubleshooting and Support
Job details
About this role
Role overview
This is a remote customer service role supporting consumers of household goods, focused on troubleshooting product issues and providing responsive assistance. The position sits within a consumer products environment where timely, accurate support directly shapes customer satisfaction and brand loyalty.
Responsibilities
- Respond to inbound customer inquiries regarding product setup, use, and troubleshooting - Diagnose and resolve product issues through phone, chat, and/or email channels - Document customer interactions, root causes, and outcomes in a CRM or support platform - Escalate complex or recurring issues to the appropriate internal teams for follow-up - Maintain up-to-date knowledge of product lines, features, warranties, and support policies - Meet individual and team performance targets for response time, resolution, and quality
Requirements
- Previous customer service or contact center experience, ideally in consumer goods or a related field - Strong verbal and written communication skills - Ability to work independently in a remote setting with reliable internet and a quiet workspace - Problem-solving mindset with strong attention to detail - Comfort navigating multiple systems and tools simultaneously while speaking with customers