Member Support Representative Tier 1 (Part-Time)

Role overview

Provide live, member-facing support for people using a digital nutrition and food-benefits service. The role focuses on resolving questions about eligibility, enrollment, appointments, platform access, and benefit status while handling sensitive personal information carefully and maintaining a strong sense of urgency.

Responsibilities

- Respond to incoming member calls and explain available services, eligibility rules, and benefit details in a clear, supportive manner. - Help members register, schedule, reschedule, or cancel appointments. - Troubleshoot access to the primary service platform and affiliated digital systems. - Explain the status of food benefits and guide members through available access or enrollment processes. - Investigate issues, coordinate with providers or internal partners when needed, and follow through until an appropriate resolution is reached. - Protect confidential and sensitive member information while documenting interactions accurately.

Requirements

- Strong customer-service and communication skills, especially in live phone interactions. - Ability to understand member needs quickly and provide accurate, practical guidance. - Demonstrated accountability, sound judgment, and urgency when resolving problems. - Ability to work with private or protected information responsibly. - Comfort navigating digital platforms and assisting users with basic access or troubleshooting questions.

Benefits and work setup

This is a remote-first, flexible part-time position requiring approximately 29–30 hours per week. The role includes time off but is not eligible for health insurance benefits. The source also describes a collaborative remote work environment.