Remote job
GPS Technical Support Engineer
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About this role
Role overview Help customers resolve problems with GPS tracking devices, configuration, alerts, and reports. You’ll provide support through several communication channels, investigate data or tracking issues, and share useful findings with engineering.
Responsibilities - Guide customers through connecting and configuring GPS devices. - Respond to questions by email, phone, and video call. - Investigate the causes of tracking and data problems. - Write straightforward help guides. - Document and report software bugs clearly to engineers.
Requirements - At least one year of technical support experience. - Good spoken and written English. - Comfort with SIM cards, APN settings, and device configuration tools. - A patient, clear approach to helping customers.
Nice to have - Experience with Teltonika, Concox, or Queclink devices. - Basic SQL or Linux knowledge. - Ability to support customers in other languages.