Associate Education Services Specialist (12 month contract)

Role overview

Support recurring customer education programs for a growing customer base in a 12-month contract role covering parental leave. The work combines training video production, customer-facing writing, webinar and course coordination, performance reporting, and live event support. You will coordinate across customer success, marketing, sales, product, and intelligence teams, with guidance and review from a senior education services colleague.

Responsibilities

- Record, edit, caption, and publish how-to videos and course lessons for education and help center resources. - Coordinate recurring webinars and workshops from scheduling and registration through live production and publishing recordings. - Compile attendance and engagement metrics, prepare event reports, and produce a monthly customer success briefing and quarterly performance review. - Arrange one-off customer training sessions and publish their recordings to the appropriate learning or help platforms. - Support backstage operations for an annual user conference, including administrative tasks and live production logistics. - Monitor the education inbox, respond to participant questions, and suggest improvements to recurring processes.

Requirements

- Demonstrated ability to edit and caption video, with a sample of previous work available to share. - Clear, concise writing for customer-facing materials such as course descriptions, help content, newsletters, or webinar emails. - Strong organization and attention to detail when tracking several projects and deadlines. - Comfort recording audio and screen demonstrations and learning new software quickly. - Good judgment about raising blockers early and seeking help when needed.

Benefits and work setup

This is a 12-month contract with a listed annualized base pay range of $63,200–$75,000. The position is based in the United States. The source describes wellness perks, employee events, learning and development opportunities, regular feedback, and career path guidance.