Technical Account Manager

Role overview Support enterprise clients and their merchants as they adopt and operate payment and billing solutions. Serve as a senior technical contact across onboarding, integrations, escalations, and ongoing service, working with client teams and internal product and relationship partners. The role combines solution design, issue resolution, and coordination across regulated sectors such as utilities, government, and healthcare.

Responsibilities - Advise clients on technical strategy, payment requirements, operational practices, and platform capabilities. - Design payment approaches and support direct API and semi-integrated solutions for in-person and online transactions. - Investigate escalated issues, lead root cause analysis, and coordinate resolution across client and internal teams. - Coordinate implementations, transitions, onboarding, and commercialization activities with technical and business stakeholders. - Maintain technical playbooks, project status, and clear client communications; explain complex topics to technical and non-technical audiences. - Work with client IT teams, developers, product groups, and implementation leads to support adoption and portfolio growth.

Requirements - 5+ years in technical account management, technical presales, or another client-facing technology role involving payments, bill presentment, or enterprise IT software. - 7+ years in merchant services or payments, particularly in regulated sectors such as government, healthcare, or investor-owned utilities. - 5+ years coordinating technical issue resolution, incident management, or client escalations across teams. - Ability to analyze data, perform root cause investigations, and document findings and recommendations. - Strong written, verbal, and presentation skills, including the ability to communicate with both technical and business audiences. - Bachelor’s degree or higher in a relevant technical field, or equivalent education and experience; proficiency with Microsoft Office tools, including Project, Excel, Word, and PowerPoint.

Nice to have - Experience with payment orchestration, API integrations, or semi-integrated payment solutions. - Project management or Scrum certification.

Benefits and work setup - Client-facing position with frequent travel to customer sites. - Requires unrestricted U.S. work authorization without current or future sponsorship. The role is unavailable in several U.S. states and jurisdictions.