Customer Service Agent: Korean (morning shift)

Role overview Provide customer support to Korean-speaking customers through phone, email, and social channels, handling questions and resolving service issues. The role also includes related operations work when support demand varies, so it calls for organized, adaptable handling of multiple tasks.

Responsibilities - Respond to customer incidents by phone, email, chat, and social media, using appropriate tools and procedures. - Give accurate information, investigate complaints, and offer suitable solutions within expected timeframes. - Follow up to confirm issues are resolved and maintain records of interactions, account activity, and documents. - Handle incoming calls and chats with clear, considerate communication. - Support operations tasks as needed and follow team guidelines and policies.

Requirements - Must reside in Brazil. - Strong spoken and written Korean, plus fluency in Spanish or English. - Prior customer service or user support experience is valuable; Zendesk experience is preferred. - Strong organization, prioritization, attention to detail, and time management when handling concurrent tasks. - Clear interpersonal communication, reliability, sound judgment, and flexibility in a changing environment.

Benefits and work setup - Fully remote from Brazil, with a scheduled shift of 5:00 a.m. to 2:00 p.m., five days per week, including a one-hour break. - Benefits listed include health, dental and life insurance, meal and transport allowances, gym membership, Spanish lessons, and a discount on events.