Customer Service Agent: German (5:00am - 14:00pm)

Role overview Provide customer support for a live entertainment platform, resolving questions and service incidents through email, phone, and social channels. The work also includes operational tasks when support demand allows. This is a remote role for candidates residing in Brazil, with a scheduled shift from 5:00 a.m. to 2:00 p.m., five days per week, including a one-hour break.

Responsibilities - Respond to incoming calls, chats, emails, and social media inquiries. - Give accurate information using available support tools and procedures. - Investigate complaints, offer appropriate solutions or alternatives, and follow up to confirm resolution. - Keep records of customer interactions, process account requests, and maintain related documents. - Follow service guidelines and handle parallel operations work when incident volume permits.

Requirements - High proficiency in written and spoken German, plus fluency in English, Spanish, or Portuguese. - Strong communication and interpersonal skills. - Ability to organize, prioritize, and complete multiple tasks with care and good time management. - Reliable, solution-oriented approach and flexibility when priorities change. - Previous customer service or user support experience is valuable; familiarity with Zendesk is preferred. - Must reside in Brazil.

Benefits and work setup The position is home-based. Listed benefits include health insurance, a gym membership, a discount on events and experiences, and access to an option for receiving part of salary in advance.